You can return your unused and unwashed items within 30 days of receiving of your items.

Please note that the return label cost will be deducted from your final refund amount.

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1. Items must be in their original and re-sellable condition (with tags attached), unused (except for trying them on of course), unwashed and stain free

2. Free gifts, and gift cards are not returnable

3. Original shipping, customs and import charges are non-refundable

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See "returns process" to register your return

1. Please register your return via the returns portal
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2. Your return label and commercial invoices will be attached to the an email that will be automatically sent to you after you register your return. Please print them all off (1 x return label and 3 copies of commercial invoices).⁣
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2. The UPS return label is to be placed on the front of the return package. For the commercial invoices, please make sure that one of the commercial invoices gets put in a plastic clear wrapper on the front of the package (this can be supplied by UPS when you are there, or you can use some clear tape, to tape it onto the package) and the other 2 copies need to be given to the customer service individual at the UPS.⁣
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3. You can use this link to locate your nearest UPS drop-off point. You need to enter your country and postcode to find your local UPS point.⁣
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https://www.ups.com/dropoff?loc=en_GB⁣
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4. Once your order has been received and processed by our warehouse in Sweden, the refund minus the discounted return shipping fee will be issued. This usually takes 2-3 weeks, sometimes sooner.

UPS (UK)

UPS Access Point Locations⁣
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If you don't pick up your order, we reserve the right to charge you for the return shipping cost. Please see the following page for specific prices based on your country.

While we cover the shipping costs for exchanges within the EU, general return shipping costs are the responsibility of the customer - we do not offer free returns if you opt for a refund (we only offer free exchanges).

We offer discounted return shipping labels which you can select within our returns portal. The cost will be deducted from your final refund. Click here to see return shipping charges

We take extreme care and pride in the quality of our items. However, all our garments are hand sewn and made, so human mistakes can of course occur - we won't pretend that we are are perfect. Please note that general wear-and-tear related issues may not fulfil the definition of a manufacturing defect.

On the rare occasion that you believe that you have received a faulty item, please reach out to help@ninepine.com and include a photo of your issue so our team can find a suitable solution.

Exchanges are only available in the EU. Since Brexit, the UK is no longer in the EU customers union. Therefore we cannot offer exchanges to the UK from our Swedish warehouse.