RETURNS, EXCHANGES & RECLAIMS PORTAL
Note:
UK returns must have commercial invoices attached with the return package (read instructions carefully).
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Make a return or reclaim from the UK
To register a return, exchange or reclaim, please fill in your order number together with the email you used to make that order in the portal below. After registering your errand successfully, you should receive an email with a receipt and label (for returns).
Note that exchanges are only available in the EU and reclaims (product issues) are manually checked so please expect an email from us.
Good to know
Returns & exchanges policy
See our returns and exchange policy here
UK Returns Instrictions (Read)
1. Kindly register your return via the returns portal
2. After successful registering your return, you will automatically recieve your return label and commercial invoices.
3. Print 1 x return label and 3 x copies of the commercial invoice
4. Attach the UPS return label on the front of the return package.
5. Attach one commercial invoice onto the returned package - cover it with plastic clear wrapper or clear tape on the front of the package (this can be supplied by UPS when you are there). Give the other two commercial invoice copies to the customer service individual at the UPS.
6. Locate your your nearest UPS drop-off point with the link below. You must enter your country and postcode to find your local UPS point.
https://www.ups.com/dropoff?loc=en_GB
7. Once your order has been received and processed by our warehouse in Sweden, the refund minus the disocunted return shipping fee. This usually takes 2-3 weeks, sometimes sooner.